Privacy Policy

This Privacy Policy sets out how Panda Groupz collects, uses and protects information collected from our users (each, a “User”) of the Panda Groupz website (“Site”). This privacy policy applies to the Site and all products and services while using our website.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to:

  • 1. visits on our site;
  • 2. responses to surveys, fill-out forms, and any other activities, services, features or resources we make available on our Site.
  • 3. Users may be asked for, as appropriate, name, email address, phone number.
  • 4. Users may, however, visit our Site anonymously.
  • 5. We will collect personal identification information from Users only if they voluntarily submit such information to us.
  • 6. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related functions.
  • 7. Contact Information including email address
  • 8. Physical Address of business or residence
  • 9. Information on what products you have purchased
  • 10. Your interest in receiving Panda Groupz  email newsletters

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include:

  • 1. the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Information Security

  • 1. We do not make any of your information available to third parties
  • 2. We will contact relevant people regarding billing and technical issues
  • 3. We may use the information to improve our products and services
  • 4. We monitor and store your online requests for research and to keep history of your transactions with Panda Groupz
  • 5. Email communications
  • 6. If you have any questions concerning our privacy policy, please feel free to contact us.

Web browser cookies

A cookie is a small text file which asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added through your web browser to enable our systems to recognise your browser and to provide additional features.

We use cookies for many purposes. We use them, for example, to remember your safe search preferences, to make the ads you see more relevant to you, to count how many visitors we receive to a page, to help you sign up for our services and to protect your data.

How we use collected information

Panda Groupz may collect and use Users personal information for the following purposes:

  • 1. To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • 2. To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • 3. To improve our Site – We may use feedback you provide to improve our products and services.
  • 4. To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • 5. To run a promotion, contest, survey or other Site feature
  • 6. To send Users information they agreed to receive about topics we think will be of interest to them.
  • 7. To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Sharing your personal information

We never sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We will take precautionary steps to ensure that your personal information we collect is stored in a secure environment!

Changes to this privacy policy

Panda Groupz has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. The continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

By using this Site, you signify your acceptance of this policy and terms of service. The continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.





  • 1. All quotes are given based on national average room sizes.
  • 2. We reserve the right to alter the quotation on site if bedrooms are larger than 12 square metres, living rooms are larger than 15 square metres, hallways larger than 4 square meters, rugs larger than 12 square meters or if bathrooms and kitchen are larger than described.
  • 3. We also reserve the right to change the price estimate on location if the property conditions are different from those described upon making a booking or the customer’s original requirements have altered.


  • 1. The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the appointed time, the customer is responsible for providing us access to the keys to the property.
  • 2. Running water and electricity must be available within the property where the cleaning service is to be carried out.
  • 3. Parking is covered by the customer


  • 1. Payment is to be made in cash at the beginning of the service unless different payment method is confirmed. The customer is obligated to make the payment before our team starts the service.
  • 2. To hold a slot for the service, card details must be provided, regardless of the confirmed payment method.
  • 3. If a bank transfer payment has been agreed, this has to be completed no later than 24 hours prior to the Service’s time. We reserve the right to cancel an appointment if no payment has been received.
  • 4. All card payments are subject to 2% transaction fee.
  • 5. All card payments are secured within 2 business days before the Service by pre-authorizing (holding) the amount payable. The actual payment is processed upon completion of the service. We reserve the right to cancel an appointment if the Service is not secured.

Payment Terms-Debt Collection Agency Fee

  • 1. Cheque payments should be made payable to “Panda Groupz”.
  • 2. Where pandagroupz has agreed to invoice the Customer for payment of fees latest after the Service has been completed, the Customer agrees to pay in full, all fees due, within the due date.
  • 3. In addition to the amounts above clause the customer is agree to pay any legal cost to collect the payment after due date. Our Debt collection agency will charge you = Amount Due +35% of original invoice amount +GST . In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs

Privacy, Law And Changes To Terms & Conditions

  • 1. The Customer acknowledges that any information provided by the Customer may be used by Panda Groupz for the purpose of providing the Service. Panda Groupz agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
  • 2. Panda Groupz will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.
  • 3. Panda Groupz reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
  • 4. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed. The Customer and Panda Groupz acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Victoria and both agree to submit to the exclusive jurisdiction of the courts of Victoria in the event of any dispute. The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.



  • 1. The customer can easily make changes to an appointment with us either through email, by directly writing us, or by calling our Customer Help Center at the numbers on the top of this page.


  • 1. If an appointment needs to be cancelled, please get in touch with us either via email or on the phone, and be ready to quote the information contained in the confirmation email: Reference number of the booking, date, and address of the appointment.
  • 2. If the appointment is cancelled with an advance of more than 1 day (24 hours) of the date of the booking, there are no cancellation fees, and if the service was pre-paid, partially or in full, a refund will be made back with the sum pre-paid, minus any expenses we had for transaction fees.
  • 3. If the appointment is cancelled with an advance of less than 1 day (24 hours), a Cancellation fee will apply, equal to 50% of the grand total of the service, in AUD, including GST, to cover our administration, organization costs, losses and compensations for our inability to provide our services as they were reserved.
  • 4. For all bookings, we will expect the fee to be paid in full via either Card or Bank transfer within 7 days from the cancellation date.


  • 1. Failing to give us a 1 day notice that a service needs to be cancelled or cancelling it on the spot (including due to inability to comply with the service terms for Access), will result in a charge of No Show/Inability to provide a service fee equal to 100% of the grand total of the service, in AUD, inclusive of GST, which recovers our administration, organisation costs, losses and compensations for our inability to provide our services as they were reserved.
  • 2. In a case when our operators do not show up within 2 hours of the scheduled time without a notice or we need to cancel an appointment prior to the Service time due to circumstances that are not beyond our control, we offer up to 50% discount off the final price for the service.


  • 1. If at the time of the service our representatives or our customers deem necessary to make amendments to the booking that was made over the phone, email or chat, they can do so, on payment of additional charges. Such charges will be quoted in AUD may be at a higher or lower rate than those previously quoted.
  • 2. If any party involved disagrees with the renewed quote due to any reason, the service can be cancelled with no cancellation fees or reduced commissions for either side.


  • 1. Please note that an appointment can be rescheduled, amended, changed completely or cancelled without any cancellation fees or charges, as long as we receive notification at least 1 day (24 hours) prior the date of the booking due to our restricted time schedule. If the service is amended or changed with a different one, there may be a higher or lower rate than the one previously quoted. Always feel free to get in touch with us for more details!


  • 1. No refund claims will be considered once the service has been completed and the team has vacated the property unless otherwise stated by us.
  • 2. All services are considered provided to a standard the customer would expect unless otherwise stated by the customer within 24 hours of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the customer or a standard we deem reasonable.
  • 3. The customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arranges a third party to conduct services.
  • 4. If damage has been proven to be caused by us and we have been informed within 24 hours, we will either repair the item or if the item cannot be repaired we will compensate with the items current cash value.
  • 5. We recommend that all items of special value (either monetary or sentimental) are to be put away and/or not cleaned during the service.
  • 6. We may request access to a property where a problem has occurred within 24 hours of the service to investigate in an attempt to come to a resolution.
  • 7. We advise not to place any furniture on a carpet that is not 100 % dry and shall not be liable for any damage this may cause.
  • 8. We are not responsible for any existing damage to the customer’s property that is not able to be cleaned or repaired by our technicians using standard methods of practice.
  • 9. The technicians should be allowed to take photographic proof of the damaged areas/items.
  • 10. We are fully insured and covered for every job we agree to take.
  • 11. Our team will do their best to clean kitchen appliances but please note that if they have not been regularly cleaned or there is some existing damage, we are not liable for items that cannot be cleaned using standard methods.
  • 12. If you require your fridge/freezer to be cleaned, you are responsible for emptying and defrosting it in advance.
  • 13. Our gardening service quotations do not include the removal of collected waste. If you require this service, you must request it additionally.

Regular Domestic Cleaning Service

  • 1. Payments are to be made in cash at the completion of the service directly to the cleaner unless agreed otherwise.
  • 2. If an agreed account is used for payments, the customer’s name, address, and postcode of the property should appear in the reference field.
  • 3. If a meeting with the cleaner in advance is required by the customer, this would be done on the same day as the service to avoid charging extra travelling costs.
  • 4. The provision of detergents and equipment for our regular cleaning service is optional. If you require chemicals and equipment this is an additional $5 per hour on top of the price.
  • 5. The service will be conducted on the same day and time each week/fortnight unless we have mutually agreed otherwise.
  • 6. Please note that due to our restricted time schedule, we are not usually able to reschedule regular appointments.
  • 7. We require more than 24 hours notice of any postponement or cancellation, failure to do so will result in a $50 cancellation fee.
  • 8. We have a minimum of 2 hours service per regular appointment as well as a minimum of 2 services to be provided. Cancelling after the first service (even with 24 hours notice) will result in a cancellation fee equal to 100% of the price of the service.
  • 9. It is the customer’s responsibility to allow access to the property at the appointed day/time.

Special Offer Conditions

  • 1. Promotional offer cannot be combined with other offers or discounts.
  • 2. Promotional offer does not apply for minimum charges.
  • 3. Promotional offer does not apply for junk removal services.
  • 4. If you have any questions relating to these Redeem conditions, please contact us.
  • 5. You have the option to unsubscribe from our promotional newsletters and text messages.
  • 6. valid only within 15km from office extra km $2 charges apply

End of lease Terms and Conditions

  • 1. All the above terms are applicable for this service
  • 2. Service is Guaranteed for 72 hours
  • 3. If the property is not in a good condition we have all the right to cancel the job or wave off the guarantee
  • 4. If the property is furnished when the technicians arrive no guarantee will be given
  • 5. Pictures will be taken before and after
  • 6. only possible stains will be taken from the carpet we will advise you on the site
  • 7. Any highly hygienic areas will not be cleaned
  • 8. We don’t clean ceilings or moulds in the ceiling.
  • 9. If the bathroom has serious mould we might charge extra for the special mould cleaning
  • 10. If Landlord or Realestate is not happy with the clean we will re clean within 72 hours for free the areas which has missed by us which has been quoted for your needs.
  • 11. We need to be advised  re-clean within 3 working days from our cleaned date to arrange the re-clean with our technicians or else we will not take any responsibilities or no claims will be allowed extra charges will be applied for re clean.
  • 12. Any fake claims will have to face legal actions.
  • 13. Our technicians are authorised to change the price on site.
  • 14. Electricity and water is compulsory

Carpet Steam cleaning

  • 1.Possible stains will be taken
  • 2. white fade marks may show up if we use spotters(we will advise you before using or take your permission)
  • 3. pictures will be taken before and after